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    Overview of Customer Reports

    We have a number of customer reports that are accessible from the customer list view using the more options on the top right of the customer list.  

    All reports can be identified with the report icon to the left of the report name. 

     

    Report Name Summary
    Aged Trial Balance
    • Shows customer account balances aged into current and overdue periods as at a selected date. 
    • Filter by customer type, group, region, sales rep, and account range; group results; optionally include outstanding transactions.
    • Use to review who owes money and how overdue balances are.
    Transactions
    • Lists customer financial transactions (invoices, payments, credit notes, adjustments, and related activity) for a date range.
    • Filter by transaction type, customer attributes, manager, sales rep, and location; group by account or transaction type.
    • Use for a detailed audit trail of customer account activity.
    Unallocated Payments
    • Lists customer payments not fully allocated to invoices.
    • Filter by customer type, group, and account range; sort by account, name, payment date, or amount.
    • Use to find payments that still need to be applied.
    Customer Quotes
    • Summarises or details customer quotes for a date range (by quote date or expiry date).
    • Report types include summary by status, detailed by customer, and detailed by product.
    • Use to review open, accepted, or expired quotes.
    Customer Pending Invoices
    • Lists invoices that are pending (not yet fully processed/posted) for a selected invoice date range. 
    • Report types include summary by customer, sales rep, status, or reference, and detailed by customer or product.
    • Use to monitor work-in-progress invoicing.
    Customer Outstanding Credits
    • Shows customers with outstanding credit balances (unapplied credits) as at a selected date. 
    • Filter by customer type, group, region, sales rep, and account; optionally limit to negative unpaid transactions or zero-balance customers. 
    • Use to identify credits that may need refunding or allocating.
    Sales Analysis
    • Analyses sales over an invoice date range with flexible grouping (up to three levels, e.g. customer, product, sales rep).
    • Filter by customer, product, location, sales rep, manager, and more; optionally show costs.
    • Use for general sales performance analysis.
    Sales Analysis MTD/YTD
    • Shows month-to-date and year-to-date sales as at a selected date.
    • Group results (e.g. by customer group or sales rep) and sort by customer name, MTD sales, or YTD sales.
    • Use for a quick view of current-month and year-to-date performance.
    Sales Analysis Top Sales
    • Ranks top-performing customers (or other groupings) by MTD or YTD sales as at a selected date.
    • Optionally limit the number of records returned.
    • Use to identify highest-value customers or segments.
    Sales Analysis 13 Month
    • Shows sales broken down across 13 months ending at a selected month-end.
    • Use for trend analysis and month-over-month comparison across a rolling year.
    Sales Analysis Dual Date Range
    • Compares sales across two separate invoice date ranges side by side. 
    • Use to compare performance between two periods (e.g. this quarter vs last quarter).
    Sales Analysis – YTD With Previous Year
    • Compares year-to-date sales with the same period in the previous financial year.
    • Use for year-on-year performance tracking.
    Statements – All Customers
    • Generates customer statements of account for all customers (or a filtered subset) as at a selected date. 
    • Choose whether to include zero-balance and credit-balance accounts. 
    • Use for bulk statement runs (e.g. month-end debtor statements).
    Customer List (detailed)
    • Detailed listing of customers including contact information. 
    • Filter by type, group, region, sales rep, marketing type, location, and delivery method; include active and/or inactive customers. 
    • Use when you need full customer and contact details.
    Customer List
    • Simpler customer listing with postal or delivery addresses. 
    • Same filtering as the detailed list, focused on address information. 
    • Use for mail-outs, deliveries, or address verification.
    Customer Contract Rates
    • Lists contract rates set up for customers, showing agreed pricing by product. 
    • Filter by customer type, group, account range, and sales rep; include active or inactive customers. 
    • Use to review or audit customer-specific pricing agreements.
    Discount Matrix
    • Lists discount matrix entries that define customer/product group discount rules. 
    • Filter by customer group and product group; optionally include individual customers, products, and future/expired entries. 
    • Use to review your discount structure.
    Dispatch Sheets
    • Lists customer invoices due for dispatch for a date range. 
    • Filter by invoice status (posted/unposted), location, customer attributes, and sales rep; optionally include line details. 
    • Defaults to unposted invoices. 
    • Use to prepare and manage outbound deliveries.
    Invoice Margin Exception
    • Identifies invoice lines where margin falls below a threshold you set (by percentage or dollar amount). 
    • Filter by date, customer, product, sales rep, and invoice status. 
    • Use to find under-margin invoicing that may need review.
    Quote Margin Exception
    • Identifies quote lines where margin falls below a threshold you set (by percentage or dollar amount). 
    • Filter by date, customer, product, and sales rep. 
    • Use to catch low-margin quotes before they are accepted or converted to invoices.

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