Outstanding Supplier and Customer Invoices & Unallocated Payments  Migrate as Adjustments, not Invoices

During the migration process we convert all outstanding transactions  into Customer and Supplier Adjustments. 

This acts as a safeguard against some unwanted downstream effects (balances that can’t be paid, deferred payments duplicating etc.) and allows us to get you live far quicker with more consistent and always accurate balances. 

What you'll notice:

• Outstanding Invoices at time of migration show as PAID when reprinted
  • Infusion Support can assist with resolving this after migration. 
• These balances show as Adjustments with the Invoice number as the reference in Customer and Supplier enquiries
• A Customer or Supplier payment in the bank reconciliation won’t always automatically allocate the oldest Adjustment -  use the Customer or Supplier Payment screen. 
• Historic  Aged Trial Balance Reports will need to be run from Infusion Desktop. 
• GST Payments Basis clients will find that historical Balance sheets will show the incorrect balances for Customer,  Supplier and GST Control accounts (although these will sum to the correct amount). Opening journals can be done to correct this for Year End reporting.

Paying off Migrated Adjustments on Payments Basis

For any license on Payments Basis migrated with outstanding Adjustments before November 2025: 

The nature of the GST on these Adjustments means that the GST reporting is a little unusual for payments of these outstanding Adjustments. They will show as a debit/credit Adjustment in the GST return. They will also show under GST exempt in the GST audit trail. 

While this is alarming at first, it’s important to note that the GST amounts are correct and it will only be for payments of the migrated Adjustments.   

Invoice Basis licensees are not affected.