Infusion Knowledge Base

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Customer Invoice and Quote

    Establish settings for when customer invoices and quotes are processed.


    Use the slider buttons to enable sales staff to Allow discounts on Quotes or Invoices and Allow editing of invoice / quote number to override system generated numbers.



    Invoice Settings


    • The system manages the creation of invoice numbers. Update the Next Invoice Number field to set the next number to use.
    • A Payment Message can be set up to appear on Customer Invoices and Statements.


    The message shows beside the invoice payment details.


    • Activate the Prompt For payment when posting to prompt for a customer payment when posting an invoice regardless of the Customer’s payment terms.
    • Activate Put invoices on hold when saving if you wish saved invoices to immediately go on hold. 
    • Enable backorders  is available in Select and above licenses.  Activate to allow backorders to be recorded for products. 
      • Activate Automatically set backorder quantities to have the software populate the backorder field with the unavailable quantity of the quantity entered by the user.  The value is able to be overwritten at the time of entering the invoice.
      • Activate Assess stock in all product locations to have the software check stock in all locations when calculating backorder quantities.
    • Consolidate backorders   - selecting By customer and order number  will consolidate backorders onto a single invoice where the order number matches.
    • Invoice Progress Tracking is available in Select and above Licenses.  Activating this setting will allow tracking of an invoice through Picking, Packing and Dispatch.  Options are:
      • None: No Tracking
      • Basic Dispatch: Invoices are marked as AWAITING DISPATCH when posted and can be manually marked as DISPATCHED.
      • Basic Picking & Dispatch: Invoices are marked as PICKING when posted and can be manually marked as PICKED/DISPATCHED.
      • Full Picking/Packing & Dispatch: Pick/pack invoiced products, adjust invoice quantities, automatically update picking and dispatch statuses.


    Quote Settings



    Quote Settings allow setting of the:

    • Next Quote Number to be used.
    • The Quotes Valid For field sets the length of time a quote is valid for.
    • Quote Message field allows for a default message on all Quotes sent to customers.

    Email settings

    Email settings can be added into the Settings >Organisation>Email Settings.

    Graphical user interface, text, application

Description automatically generated

     An Accounts Receivable Email and Accounts Receivable Email Signature can be setup to display when customer invoices, are issued by email. 

     A Sales Email and Sales Email Signature can be setup to display when customer quotes, are issued by email.


    The signature fields expand as you enter text.


    If the Inventory Controller Email field is blank, emails are sent to suppliers with Infusion Business Software as the sender.

    Was this article helpful?

    Still can't find what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by