A user may experience a temporary outage with the message "Unable to connect to Infusion. Please check your internet connection". 

Before contacting Infusion Support please try the following:

1. Can you access google.com in a new browser tab? 

2. Can you access Infusion in a new browser tab. 

3. Close down the browser and reopen

4. Restart the computer. 

5. If it is possible, check the connection on a different connection - through a phone hotspot is a good way to check whether it is the internet connection causing the issue. 

6. Contact Infusion Support at support@infusionsoftware.co.nz