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    Unable to connect to Infusion.

    A user may experience a temporary outage with the message "Unable to connect to Infusion. Please check your internet connection". 

    Before contacting Infusion Support please try the following:

    1. Can you access in a new browser tab? 

    2. Can you access Infusion in a new browser tab. 

    3. Close down the browser and reopen

    4. Restart the computer. 

    5. If it is possible, check the connection on a different connection - through a phone hotspot is a good way to check whether it is the internet connection causing the issue. 

    6. Contact Infusion Support at 

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