Infusion Knowledge Base

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Reverse a Reconciled Bank Transaction

    If you have reconciled a bank transaction in error, such as to the wrong customer, you can undo the reconciliation and reinstate the bank transaction.

    To reverse a reconciled bank transaction, you need to reverse the transaction associated with it. This will undo the reconciliation and release the bank transaction. 

    Go to Financials > Bank Accounts and select the row of the relevant bank account. 


    Select the Processed tab and use the Filter to search for transactions with a Reconciled status. A list of reconciled transactions displays.Locate the transaction using the Filter or search bar.


    Open the transaction you want to reverse. Select ...More Options and then select Reverse


    A window will appear confirming that you want to create a reverse transaction. The transaction type displayed will match the transaction type you are reversing. 


    A reversal transaction is created, and the reconciliation to the bank transaction is released. The imported statement transaction can now be reconciled correctly. The transaction will be marked as a 'Reversal'.


    Was this article helpful?

    Still can't find what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by