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    Package Downgrade Prevents Posting of Invoices with Reviewed Customer Items

     

    When products that generate Customer Items are added to an invoice, and the associated Customer Items have been reviewed but not yet posted, downgrading your Infusion package (e.g., from Insight to Select) will prevent those invoices from being posted after the downgrade.

    To avoid disruption, we recommend posting all invoices containing Customer Items before proceeding with a package downgrade.

     

     

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