Infusion Knowledge Base

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    What is a Stale Allocation Payment

    Learn what causes a stale allocation payment and how to resolve it



    Invoices that have been allocated on a saved payment, but are then allocated and paid on a subsequent posted payment become marked as stale allocations. Payments with stale allocations cannot be posted. The post option on the transaction is disabled and a message letting you know that there are stale allocations displays


    Correcting a Stale Allocation Payment

    Infusion will identify which payments on the transaction are stale allocations, and give the option to remove them 


    Selecting Remove Now removes the stale allocation from the paid invoice and allows those funds to be applied to another invoice or remain unallocated against the customer.


    Once all stale allocations have been removed the payment can be saved if needed and posted.

    Was this article helpful?

    Still can't find what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by