Infusion Knowledge Base

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    FX Conversion Not Calculating Correctly on Demo

    Description
    We have identified an issue affecting how exchange rates are displayed when switching between foreign and local views.

     When an exchange rate is entered (e.g., 0.59 USD per 1 NZD), the system displays the same value regardless of the selected display mode

    Current Behaviour

    • Exchange rate must be entered as the foreign value (e.g., 0.59 USD per 1 NZD).
    • Displaying as foreign works as expected.
    • The Local Amount shows the same value instead of the inverted exchange rate.

    Example

    • Input: 0.59 USD per 1 NZD
    • Expected Local Display: 1 / 0.59 = 1.67
    • Actual Local Display: 0.59

     

     

    Workaround

    • Ensure “Display Currency As” on the currency code is Foreign.
    • Enter the exchange rate as the foreign amount that 1 NZD purchases. For example, based on the scenario above, you would enter 0.59, as this is the amount of USD required to obtain 1 NZD. 

    Status

    • Fix scheduled for a future update.

    Was this article helpful?

    Still can't find what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by